Privacy Policy

Privacy Policy

Introduction

Welcome to Lakewood Biofeedback Therapy’s online presence at https://lakewood-biofeedback-therapy.denvermentalhealthcare.com (henceforth referred to as “our website” or “we”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we collect, use, and protect the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website https://lakewood-biofeedback-therapy.denvermentalhealthcare.com.
  2. Any mobile or desktop applications developed by us.
  3. Services and products offered through our platforms.
  4. Interactions between users and our team via emails, calls, text messages, and other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing user data, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the following activities we engage in regarding user data:

  1. Account Management: We process data when users create and manage their accounts on our platforms.
  2. Service Delivery: This includes collecting and using data to provide, improve, and personalize the services we offer.
  3. Communication: We use contact details to send newsletters, promotional materials, transactional communications, and other updates relevant to our users.
  4. Analytics and Research: Aggregated data is used for analytics and research purposes to enhance our services and user experience.
  5. Feedback Collection: We may collect feedback from users to improve our products and services.

Personal Data Collection

We collect various categories of personal information, including but not limited to:

  1. Account Information: Names, usernames, email addresses, passwords (hashed and salted for security).
  2. Payment Details: Credit/debit card numbers, billing addresses, payment history.
  3. Financial Records: Banking information (for direct deposits or payments).
  4. Purchase Data: Items purchased, quantities, prices, purchase dates, and locations.
  5. Mobile Device IDs: Unique identifiers from mobile devices used to access our services.
  6. Location Data: GPS coordinates and location-based services data for mapping and personalized content.
  7. Feedback and Reviews: Comments, ratings, and suggestions provided by users.
  8. Social Media Profiles: Information obtained through social media integration (with user consent).
  9. Product Preferences: User preferences, interests, and feedback regarding our products.

This data is collected through direct user input, automated systems like cookies and log files, and partnerships with third-party service providers.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These ensure basic functions of the site, such as navigating through pages.
  2. Preference Cookies: Remember user preferences for a personalized experience.
  3. Analytics Cookies: Track website usage to provide insights for improvement.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We adhere to data retention policies that balance business needs with individual privacy rights. Here’s a simplified breakdown:

  1. Retention: Personal data is retained for as long as necessary for the purposes it was collected, such as providing services, resolving disputes, or complying with legal obligations.
  2. Deletion: Once the purpose is fulfilled, we securely delete or anonymize the data to prevent direct re-identification.

Security Measures

The security of your personal information is a top priority. We implement robust technical and organizational measures to protect data:

  1. Encryption: Data in transit and at rest is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  3. Access Controls: Strict access controls are in place, limiting data access only to authorized personnel.

Children’s Privacy

We do not knowingly collect or target personal information from children under the age of 18. Our services and content are designed for a general audience, and we comply with applicable laws regarding child privacy.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure/Right to be Forgotten: Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Data Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for direct marketing or similar purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.
  8. Appeals and Complaints: File complaints with our privacy team or relevant supervisory authorities.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for changes.

Contact Us

For any questions, concerns, or requests related to your privacy:

  • Email: [email protected]
  • Address: Lakewood Biofeedback Therapy, [Street Address], [City, State, ZIP Code]